Terms and conditions of delivery
If you are having problems ordering and/or paying, please send an email to tickets@colorguard.org and we will help you as quickly as possible.
General
By ordering, you indicate that you agree with the terms and conditions of delivery and payment. CGN is entitled to amend its terms and conditions of delivery and/or payment after the expiry of the term. If you receive items that you did not order, you must inform CGN of this. Any inaccurate information given to you by CGN must be reported to CGN immediately.
General provisions ticket sales
Online orders are always settled immediately via iDeal. They are therefore final. Orders made in any other way are only final once the payment is credited to our account. Payments must be made no later than 10 days after your order, otherwise the order will be cancelled without further notice.
Payments must be credited to the account of CGN no later than 3 days before the event concerned. The order will also be cancelled if this is not done.
CGN will not refund any money if your order is cancelled.
Tickets ordered that are not paid for (in time) will go on sale again at the start of the event.
Tickets may only be collected from the box office. CGN never sends tickets in advance.
Tickets that have been paid for will never be resold. You can therefore arrive as late as you wish.
It is not possible to reserve tickets (online or otherwise) and only pay at the box office.
If you order tickets at the box office for a subsequent event, you must pay for these immediately.
You will not be given the tickets to take with you. We do not have these tickets in stock for security reasons. You can pick up the tickets from the box office before the start of the event concerned.
If the organisation chooses to provide wrist bands as admission tickets, these must be worn in such a way that they cannot be removed from the wrist without damaging them. CGN will always seize wrist bands that are not worn properly. In that instance, you will not be entitled to a refund. Damaged bands or bands that have been modified without the permission of CGN will also be seized.
The withdrawal of a group from a contest does not give entitlement to a cash refund or any form of restitution. Lists of participants are ALWAYS provisional. Furthermore, CGN is not responsible if weather conditions or personal circumstances play a role.
You will always be informed
All tickets are usually available. However, it is possible that tickets may no longer be available at the time that you order them. In that case, you will generally be informed of this within one week and CGN will cancel your order. All reported or specified terms and conditions of delivery are only an indication and do not therefore denote any right or liability.
Payment
If you place an order with CGN, you are required to pay for this.
Delivery
CGN will deliver only after receiving payment.
Children
Children up to the age of 4 (on the day of the contest) will be admitted free of charge upon presentation of an identity document at the box office. If the contest is sold out, the child must sit on the lap of a paying visitor.
Your privacy safeguarded
Your personal data will be entered into the customer database of CGN so that we can inform you about your purchased product(s). We only enter data that is necessary for the performance of the agreement (purchasing admission tickets).
Without your express permission, your data will not be used for anything else, neither by CGN nor by others. You are entitled to inspect your data and to correct this data. If the agreement ends (therefore if all events for which you have bought tickets have already taken place), we can also delete your data, in so far as we are not legally obliged to store this (such as data about your payment).
Please read our privacy statement as well. You can direct all questions about your personal data or complaints about privacy to info@colorguard.org.
In conclusion
If you have any questions or comments after reading these terms and conditions, please send an email to tickets@colorguard.org and we will help you as quickly as possible.